Privacy Policy



Austraffic Optics Pty Ltd t/as Mobile Eye Clinic ABN 61 611 758 279 (“Mobile Eye Clinic”) is collecting your personal (including health) information for the purposes of assessing your eye health and providing optometry products and services to you. Without your personal information, Mobile Eye Clinic will not be able to provide eye care services to you to an appropriate standard or at all and process Medicare and health fund rebates on your behalf. 


  1. Collection of your Personal Information 

Where possible, we will collect your personal information directly from you. However, in some circumstances, for example if you are physically or mentally incapacitated or you do not hold the information we need, we may collect personal information about you from other sources. 

For example, we may collect your personal information from sources such as e-health services, other health care professionals, staff at an aged care facility, government agencies, a guardian, attorney, spouse or partner, adult child, carer, relative or friend. 


  1. Use and Disclosure of Personal Information 

We will only disclose your personal information if it is reasonably necessary for us to do so. 

The types of persons or organisations that we may disclose your personal information to are lens and contact lens suppliers, Government agencies (such as Veteran’s Affairs and Medicare), health funds, other health care providers, aged care facility staff, your legal guardian, your power of attorney, a person nominated by you, and our third party providers such as I.T service providers, lawyers and accountants for administrative purposes. 

We will not use your personal information for marketing purposes to you without your express consent. If you do not consent, you may opt-out of direct marketing at any time by notifying us. 

We will not disclose your personal information overseas without your written express consent. 


  1. Access, Correction and Privacy Complaints 

If you wish to access or correct your personal information or you wish to make a privacy complaint, you can find more information about how to do this in our Mobile Eye Clinic Privacy Policy. You can find our Privacy Policy at or request us to provide a copy of our Privacy Policy to you. Our contact details are below. 

We take complaints and concerns regarding your privacy very seriously. If you have a privacy complaint or concern, please contact us and let us know. We will review your complaint and respond to you within 30 days.  


When you purchase something from us, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse online, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:
Mobile Eye Clinic
Tower A The Zenith 20/821 Pacific Highway, Chatswood, NSW 2067 Australia


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at
Mobile Eye Clinic
[Re: Privacy Compliance Officer]
Tower A The Zenith 20/821 Pacific Highway Chatswood NSW 2067 NSW Australia